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2nd / 3rd Level Software Support Specialist (f/m/d), limited for one year

Berlin
Full or part-time
Temporary

What you’ll be doing

We are searching for a
2nd / 3rd Level Software Support Specialist (f/m/d) 
part time or full time (38,5h) to join our Support Team in Berlin.
This position is a parental leave cover and therefore limited to one year.

You will be working for our flagship print workflow suite, AccurioPro Flux, in close cooperation with creative and dedicated individuals from around the world.
  • You will be responsible for handling technical pre-sales and after-sales software support requests in our ticketing system (Jira) or over the phone
  • You analyze the upcoming software problems and find - if necessary in cooperation with our development department - an efficient and effective solution to these problems
  • Depending on the need, you will reproduce the customer requirements in a suitable test environment
  • You document the solutions carefully in our ticketing system

What it takes

  • You have a strong background in IT, Support or Printing
  • You have great communicational skills and a self-driven and structured method of working
  • A strong customer and service orientation is natural to you
  • Knowledge of printing, page description languages PDF & PostScript, digital pre-press and color management is an advantage but not a must
  • Knowledge of scripting languages (e.g. JavaScript, Batch, PowerShell) and XML, JSON as well as databases (e.g. MongoDB, SQLite) is also beneficial 
  • Fluency in English is essential; German is a big plus
  • And last but not least you enjoy getting to the bottom of a matter and solving tricky tasks!

What we offer

  • We offer a role with a high level of responsibility in a creative environment, with plenty of scope for your own ideas, as part of a dedicated team.
  • You will receive a comprehensive, personalised onboarding.
  • We pay a fair salary.
  • You’ll receive 30 days’ holiday, December 24th & 31st are additionally off.
  • We pay 13 monthly salaries per year and contribute to a company pension scheme.
  • We offer various part-time options as well as an annual training budget for each employee.
  • You’ll receive a subsidised sports subscription via Egym-Wellpass.
  • We have flexible working hours with time tracking.
  • We offer a subsidised Jobrad or a Deutschland-Ticket, plus free parking at the office.
  • We have flexible home office options that require minimal coordination within the team.
  • And finally, we wouldn’t want to leave out our very attractive workplace in the Berlin Kreuzberg Media Centre, right on the River Spree with a magnificent view.
Join a friendly and international team and help shape the future of our successful
company!
Please include in your application your motivation and your earliest possible start
date for this role. We take the time to review all applications, so we appreciate if
you submit a complete set of documents.

About us

dots Gesellschaft für Softwareentwicklung is a subsidiary of Konica Minolta and was founded in 1997 in Kreuzberg, Berlin, Germany. Our industrial printing software solutions are used worldwide in printing plants, universities and government agencies and we expect continuing growth in the coming years. 
 
Don't meet every single requirement? Studies have shown that many people, especially women and people of colour, are less likely to apply to jobs unless they meet every single qualification. At dots we want to build a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this role.